National Taxpayer Association of Kenya Making a Difference at the Local Level
The National Taxpayer Association of Kenya is working with local government to ensure that there is taxpayer accountability for the quality of public service delivery and the management of devolved funds. It has achieved this through the development of social accountability tools, Citizen Report Cards (CRCs), civic awareness and citizen capacity-building and initiating partnerships with the government and non-state actors.
Read here about the success of their call centres in partnership with local authorities to facilitate citizen complaints and solutions more effectively: Achievements of National Taxpayer Association of Kenya
